Terms and Conditions

1. BOOKING CANCELLATION/ADJUSTMENT POLICY:

  • No charge for cancellation/adjustment requests made 3 days before the agreed check-in date.
  • Cancellation/adjustment requests made later or guests failing to show up will be charged with 100% of the first night’s room fee.

2. PAYMENT TERMS:

The hotel accepts payment in form of cash, bank transfer or and credit card payment.

2.1 For cash payment:
Please pay at the hotel’s receptionist counter upon check-in.

2.2 For payment via bank transfer:
Please transfer money to the following bank account at the time as per agreed with the hotel.

  • BENEFICIARY: Thuy Anh Hotel Private Company
  • Beneficiary bank: Joint Stock Commercial Bank for Foreign Trade of Vietnam (Vietcombank) – Ninh Binh branch
  • Account number: 022 100 000 1900

2.3 For credit card payment:
Please provide your credit card information via email or present your credit card at the hotel to complete payment at the time as agreed with the hotel. We accept the credit cards issued by Visa, Mastercard, American Express, Diner Club, and VCB.